PRIVACY & FORM INFORMATION
Your information should have a clear purpose.
Effective September 16, 2026. This page explains how information submitted through shadypinescare.com is handled. Shady Pines Assisted Living and Shady Pines Independent Living are separate services presented through the Shady Pines Care website.
What we collect
We collect only the information a visitor chooses to provide through an inquiry form, email link, or booking page. The public Assisted Living form collects the inquirer’s contact information, general placement timing, preferred location, and requested next step. It does not ask for a prospective resident’s name, health information, care needs, payment details, or medical records. Care needs are discussed later by phone or during a personal assessment. Independent-housing inquiries focus on contact information, housing needs, independence, payment planning, and house expectations.
Do not send health or highly sensitive information
Do not use the public website forms, contact-note fields, or ordinary email to send a prospective resident’s name together with health information; diagnoses; symptoms; medications; mobility, personal-care, behavioral, or safety details; Social Security numbers; identification numbers; insurance information; financial information; or medical records. Shady Pines will discuss care needs and any necessary records later by phone or during a personal assessment. For an immediate emergency, call 911.
How form submissions are handled
Completed online forms are converted into a readable document and sent to the designated Shady Pines Google Workspace inbox: Assisted Living submissions go to ALF@shadypinescare.com, and Independent Living submissions go to ILF@shadypinescare.com. The website keeps a submission reference, delivery status, and non-readable verification hash for up to seven days to prevent duplicate delivery and support retries. The website does not keep the completed answers or completed PDF in its database. Delivered emails remain subject to Shady Pines business and legal record-retention practices.
How we use information
Information from the public Assisted Living form is used only to return contact, discuss availability, arrange tours, and explain the later assessment or admission process. Independent-housing inquiry information is used to discuss housing suitability and availability. We do not sell website-submission information or use it for third-party advertising.
Calendars and external services
The tour-booking link opens Google Calendar. Information entered on that booking page is handled through the Shady Pines Google Workspace account and Google’s applicable terms and privacy practices. Links that open an email application send information through the visitor’s chosen email provider.
Security and your choices
We use access controls, limited submission records, validation, and protected business accounts to reduce risk. No website or email system can guarantee absolute security. To ask about information you submitted, request a correction, or request deletion when permitted by applicable recordkeeping obligations, email admin@shadypinescare.com.
Cookies and measurement
The public website does not currently use advertising cookies or third-party visitor analytics. The private management area uses authenticated access provided by the website platform.
Changes to this notice
We may update this page when our forms, services, or technology change. The effective date at the top will show the latest revision.